Keele Practice

Keele Practice 2023-02-28 Person 5 5 0

I was given an appointment straight away and was seen to quickly and was given options in my care and treatment. Very friendly and helpful

Nothing could have been done better

Keele Practice 2023-02-27 Person 3 5 0

The receptionist completely ignored me when I walked in for my appointment. Eventually had some acknowledgement after waiting. The nurse I saw was fantastic, very concise and helpful with follow up appointment needed. However, had to book my follow up with the same despondent receptionist.

Acknowledge when someone enters the building, luckily I wasn’t there for anything serious, if I had been it wouldn’t have helped ease my nerves or concerns.

Keele Practice 2023-02-24 Person 2 5 0

Jumping through hoops to get an appointment. Made an appointment (telephone) but was never called. Large wait-times for appointments. GP rushed me during in-person appointment. Receptionist seemed friendly (albeit stressed/rushed).

More appointments. Longer appointments.

Keele Practice 2023-02-24 Person 4 5 0

Based on my recent experience. Waiting to get a planned appointment quite long, and a bit scruffy and untidy in the waiting area.

I am very pleased with the service offered by the practice. I recently saw the care coordinator who was brilliant and informed me of all the services offered and the ethos if the practice. I have always thought that that practice website really let's down this excellent surgery. It is hard to navigate and does not inform you of all you need/want to know. It would be the icing on the cake if this could be improved. I would add that we are really pleased we chose Keele Practice when we moved to the area a few months ago.

Keele Practice 2023-02-15 Person 4 5 0

Brilliant GPs, nurses and receptionsts. Shared decision making and informed decisions for treatment even to the point of offering multiple treatments and educating about each one before choosing on one together. Only mark lower for appointment availability, I usually have to wait for around 2 weeks for an appointment, but that is because my regular GP is extended care and works part-time and I arrange appointments via NHS app. If urgent someone is always there that can see you same day if calling early when the surgery opens and if nothing available reception is helpful in redirecting. Prescription approvals are quick aswell. Generally referrals are dealt with very well and the GP went to an extent of calling the scanning department to check if my address updated and when should I expect a letter with an appointment because the number I've got from the hospital wasn't answered to and I waited for a long time.

Small complaint would be on having to do bloodwork at the surgery since they once didn't check how many bottles needed to be drawn resulting in me having to do it again since one of them was missed out and next time they didn't have the serum bottle I needed after I came in. It is easier to do this through referral at Bradwell hospital with many appointments available even on the same day.